Account Access
General troubleshooting for sign-in and account-access questions.
INDEPENDENT SUPPORT INFORMATION
Get clear guidance for common crypto account issues.
General guidance for account-access questions, two-step verification, suspicious activity, transaction-status questions, and security best practices.
Independent support operator. Not affiliated with or endorsed by Coinbase.● SUPPORT INFORMATION
Security comes first.
We never need your password, 2-step verification code, recovery phrase, or private keys.
01 Account access
02 Security checks
03 Transaction questions
Important: This is an independent support-information website. It does not represent Coinbase or provide official Coinbase account access.
SUPPORT TOPICS
Clear guidance for common questions
Two-Step Verification
Understand common verification and device-access issues.
Suspicious Activity
Steps to take when you notice unusual messages or account activity.
Transaction Status
General explanations of pending, completed, and network-related statuses.
Security Best Practices
Learn how to recognize phishing and protect sensitive credentials.
Official Resources
We can help you identify the appropriate official resource for your issue.
SCAM PREVENTION
Never share sensitive credentials.
Anyone asking for your password, 2FA code, recovery phrase, private key, or crypto transfer in exchange for “support” should be treated with extreme caution.
01Never share your recovery phrase.
02Never share passwords or authentication codes.
03Never send crypto to a support representative.
04Verify official domains before signing in or downloading software.
GENERAL ASSISTANCE
Call SupportWant to talk through the issue?
Call the independent support line for general information.
FAQ
Before you call
Are you Coinbase?
No. This website is independently operated and is not affiliated with, endorsed by, or sponsored by Coinbase.
Can you access my account?
No. We cannot access, control, transfer funds from, or recover cryptocurrency accounts.
Will you ask for my password or verification code?
Never. Do not provide passwords, one-time codes, recovery phrases, private keys, or similar credentials.
Do you provide investment advice?
No. This site does not provide investment, trading, financial, tax, or legal advice.